RISTORANTE ARLECCHINO LTD (TRADING AS “ARLECCHINO”)

Address: 68 West Blackhall Street, Greenock, PA15 1XG, United Kingdom

Phone: 01475 723915

Last Updated: 13/02/2025

1. INTRODUCTION

Welcome to Ristorante Arlecchino Ltd (trading as Arlecchino) (“we”, “us”, or “our”). By accessing our website at www.arlecchino.uk (the ‘Site”) and/or placing an order for collection or delivery, you agree to these Terms of Use, Terms & Conditions, and Privacy Policy (collectively, the “Agreement”). If you do not agree with any part of this Agreement, please refrain from using our Site or services.

Please note: We make every effort to keep the information on our Site as up-to-date and accurate as possible. However, opening times, prices, promotions, product availability, and ingredients are subject to change without prior notice.

2. TERMS OF USE

2.1 Eligibility

1. You must be the age of majority in your jurisdiction to use our Site and place orders with us.

2. By using our Site, you represent and warrant that you meet all eligibility requirements.

2.2 Website Content

1. All content on this Site, including but not limited to text, graphics, logos, images, and software, is owned or licensed by Arlecchino and is protected by intellectual property laws.

2. You may not copy, distribute, reproduce, modify, or create derivative works of any content without our express written permission.

2.3 User Conduct

You agree not to use the Site in any manner that:

Violates any applicable local, regional, national, or international laws or regulations;

Infringes upon our rights or those of any third party;

Seeks to disrupt, damage, or gain unauthorized access to the Site or the servers on which it is hosted.

2.4 Third-Party Links

Our Site may contain links to external websites or resources for your convenience. We do not endorse and are not responsible for the availability, accuracy, or content of such external sites or resources.

2.5 Modifications and Updates

We reserve the right to modify or discontinue, temporarily or permanently, the Site (or any part thereof) at any time without notice. We are not liable for any modification, suspension, or discontinuance of the Site.

3. TERMS & CONDITIONS

3.1 Ordering Process

1. Online Orders:

To place an online order for collection or delivery, add your chosen items to the cart and follow the checkout instructions.

You will receive an order confirmation by email for online orders.

No telephone order confirmations are provided; phone orders do not include a separate confirmation message.

2. Order Acceptance:

Receipt of an online order confirmation email confirms we have received your order, but final acceptance of your order occurs once we begin preparing it.

We reserve the right to refuse or cancel any order for valid reasons, including suspected fraud, pricing errors, or out-of-stock items. If an order is cancelled, you will not be charged or will be fully refunded if payment has already been processed.

3.2 Pricing and Payment

1. Currency and Pricing:

All prices on our Site are listed in GBP (£).

Prices are subject to change at any time without notice but will not affect orders already placed and confirmed.

2. Payment Methods:

We accept various forms of payment, such as credit/debit cards and/or cash on delivery (where available).

You agree to provide accurate and current billing information. If your payment method is declined, we reserve the right to cancel your order or request an alternative form of payment.

3.3 Delivery and Collection

1. Collection:

If you opt for collection at 68 West Blackhall Street, Greenock, PA15 1XG, please pick up your order at the time specified in your order confirmation.

2. Delivery:

Delivery is available within designated areas. Delivery fees and minimum order requirements (if any) will be displayed at checkout.

Estimated delivery times are not guaranteed; delays may occur due to external factors like weather or traffic.

If no one is available to receive your order at the provided address, you may still be charged, and re-delivery may incur additional fees.

3.4 Promotions, Discounts, and Special Offers

1. Promotional Codes:

Promotional codes are valid only for the specified period and can be used a single time unless explicitly stated otherwise.

Codes cannot be replicated, resold, or redeemed for cash.

2. Right to Modify:

We reserve the right to modify or terminate promotions, discounts, or offers at any time without notice if we suspect fraud, misuse, or technical issues.

3.5 Allergen Notice

1. We take every reasonable precaution in preparing our dishes, but we cannot guarantee that any item is completely free of allergens (including nuts, gluten, dairy, etc.).

2. If you have any food allergies or dietary restrictions, please inform us when placing your order. You acknowledge there is always a risk of cross-contamination despite our efforts.

3.6 Promotions & Discounts

1. Offer Availability

All promotions, discounts, vouchers, coupon codes, and other special offers are subject to availability and may be withdrawn or modified at any time without notice.

2. Single Use & Non-Transferability

Unless explicitly stated, Offers are limited to one per person and are non-transferable.

Promotional codes may be valid for a single use only and cannot be replicated, resold, or exchanged for cash.

3. Non-Combination Policy

Offers cannot be used in conjunction with any other discounts, specials, or promotions unless explicitly stated.

4. Minimum Purchase Requirements

Some Offers may require a minimum spend, as stated in their specific terms.

5. Validity Period

Each Offer will have a specified validity period. Offers used outside this time frame may be refused.

6. Right to Refuse

We reserve the right to refuse or cancel any Offer if we suspect fraud, misuse, or error.

7. Disclaimer

We are not liable for technical issues or typographical errors preventing redemption of an Offer.

All Offers are void where prohibited by law and subject to all relevant local regulations.

4. LIMITATION OF LIABILITY

1. Site and Services: Arlecchino provides the Site and its services “as is” and “as available”, without warranties of any kind, either express or implied.

2. No Liability for Changes: We do not accept liability for any losses or damages you may incur due to changes in opening times, menu items, prices, promotions, product availability, or ingredients.

3. Maximum Liability: To the fullest extent permissible by law, Arlecchino and its affiliates, officers, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages. In any event, our total liability shall be limited to the amount you paid for the specific order in dispute.

5. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Arlecchino, its affiliates, employees, officers, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your misuse of the Site or violation of this Agreement.

6. PRIVACY POLICY

6.1 Information We Collect

1. Personal Information:

We may collect your name, phone number, address, and payment details when you place an order or otherwise engage with our Site.

2. Usage Data:

We may collect technical information such as your IP address, browser type, pages visited, and the time and date of your visit to improve our Site and services.

3. Cookies:

We may use cookies or similar technologies to enhance your experience on our Site. You can disable cookies through your browser settings, but some Site features may not function correctly without them.

6.2 How We Use Your Information

1. Order Fulfillment: To process and deliver orders, manage payments, and provide order updates.

2. Customer Support: To respond to your inquiries and handle complaints.

3. Marketing and Promotions: With your consent (where required), we may send promotional offers or updates. You can opt out of receiving marketing communications at any time.

4. Site Improvements and Security: To analyze how users interact with our Site and to implement security measures.

6.3 Sharing Your Information

1. Service Providers: We may share your personal information with trusted third parties (e.g., payment processors, delivery services) who help us operate our business.

2. Legal Requirements: We may disclose your information to comply with legal obligations or in response to lawful requests by public authorities.

3. Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to a new entity as part of that transaction.

6.4 Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal or accounting requirements.

6.5 Your Rights

Depending on the laws in your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. You may also have the right to object to or request the restriction of certain processing activities.

6.6 Security

We take commercially reasonable measures to secure your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement and any dispute arising out of or relating to it shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

8. CHANGES TO THIS AGREEMENT

We may update or modify this Agreement at any time without notice. Changes will become effective immediately upon posting on the Site with an updated “Last Updated” date. Your continued use of our Site or services after such changes indicates your acceptance of the revised Agreement.

9. CONTACT US

If you have any questions, comments, or concerns regarding this Agreement or your personal information, please contact us by phone or by visiting or writing to us at our restaurant:

Phone: 01475 723915

Address: 68 West Blackhall Street, Greenock, PA15 1XG, United Kingdom